BPO is an acronym for Business Process Outsourcing, and it is a large industry that involve outsourcing processes and services. The types of tasks that are performed include voice and non-voice processes. In this article, we’ll look at the two major categories of tasks that are performed through this type of service: offshore and onshore outsourcing.
Offshore vs. onshore outsourcing
Business Process Outsourcing (BPO) is a process by which an external service provider performs tasks for a business. It is often a cost-effective way for companies to expand their workforce without breaking the bank.
BPO can be onshore or offshore, and there are pros and cons to both. An onshore option could be the cheaper choice, but it may also come with a few downsides. For instance, onshore workers might not speak English. However, they might be more culturally aware than their offshore counterparts.
The most important thing to remember when comparing an onshore or offshore option is that it is a decision made on your own terms. Employees should have an input in the decision.
While onshore is typically a higher price tag, it can also improve customer retention and communication. You can also take advantage of time zone differences to your advantage.
If you’re interviewing for a BPO position, you may find yourself being asked about your industry. This question is a good opportunity to show your preparedness and to demonstrate your knowledge about the field.
Similarly, your interviewer might ask you about a process or a technology. They want to know if you’re a good communicator, and whether or not you’re interested in learning more about the industry.
Non-voice processes in the BPO industry
Non-voice processes are a set of services offered by BPO companies that do not involve speaking with customers. These processes may include email support, chat support, and more. All of these provide a customer with an easy way to get answers.
A non-voice process is also helpful for businesses that need to handle a large amount of customer concerns but cannot dedicate resources to a call center. By using a non-voice BPO, a business can focus on its core functions while ensuring that customer concerns are handled effectively.
Non-voice processes are typically performed by BPO employees who are not involved in the actual call center. They may work behind a desk, perform computer work, or fill out forms on behalf of a company. The tasks are often specialized and may require some formal training.
Some common non-voice processes are customer engagement, hiring and scheduling, and technical support. If a business is looking to hire a company that offers these types of services, it might be wise to consider the Philippines. This country is home to a large number of third-party outsourcing providers.
The BPO industry is growing, and it is projected that the industry will create up to 1.5 million new jobs over the next three years. It is important to note that these positions will pay much higher than average wages in the Philippines. However, it is a developing country, and turnover rates can be high.
Computer skills required for a BPO job
If you’re looking to land a job in a call center, you should consider your computer skills. Hiring managers may ask you about your typing speed and your ability to use email. In addition, you might be asked about the specialized computer programs you’ve used.
Using your computer to its fullest potential can lead to more productivity at work. Some jobs require you to use software to conduct research or perform calculations.
You can also take advantage of professional development opportunities at your place of employment. Many companies offer paid workshops or sponsor sponsored events.
The best way to demonstrate computer skills is to include them in your resume. Your skills should be listed in a concise, clear, and logical manner. This will give you a leg up over other candidates.
You might also want to consider taking a typing test to assess your actual typing skills. Having an accurate typing speed can help you enter information faster and better serve customers.
One of the most important responsibilities of a BPO specialist is good communication. As a result, you’ll need a strong vocabulary and an understandable accent.
Similarly, you’ll need an understanding of the industry. While you don’t need to know all the details of the industry, having some knowledge of it will improve your chances of landing a BPO job.